Frequently ask question

Just find your answers below
  • What is DigitalTrustFund, and how does it work?

    DigitalTrustFund allows you to access your bank accounts and perform various banking transactions over the internet. With our online banking platform, you can check account balances, transfer funds, pay bills, view transaction history, and more. It offers a convenient and secure way to manage your finances from the comfort of your home or on-the-go.

  • How do I sign up for online banking?

    To sign up for online banking, visit our website and click on the "Sign-Up" or "Apply" button. Follow the prompts to provide the necessary information, such as your account number, personal details, and preferred login credentials. Once registered, you will receive further instructions via email or SMS to verify your account.

  • Is our online banking secure?

    Yes, we take the security of your personal and financial information very seriously. Our online banking platform uses advanced encryption and security measures to protect your data. Additionally, we may implement multi-factor authentication to ensure that only authorized individuals can access your account.

  • What devices can I use for online banking?

    Our online banking platform is accessible on various devices, including desktop computers, laptops, smartphones, and tablets. Simply use your preferred web browser to access the website or download our official mobile banking app from your device's app store.

  • I forgot my online banking password. What should I do?

    If you forget your online banking password, click on the "Forgot Password" link on the login page. You will be prompted to enter your username and follow the instructions to reset your password. For security reasons, you may receive a verification code via email or SMS to confirm your identity.

  • Can I set up account alerts through online banking?

    Yes, you can set up various account alerts to stay informed about your transactions and account activity. Account alerts may include low balance notifications, large transactions, password changes, and more. You can customize these alerts based on your preferences.

  • What services are available through online banking?

    Our online banking website offers a wide range of services, including: Checking account balances and transaction history Transferring funds between accounts, Paying bills and setting up recurring payments, Mobile check deposits (if applicable), Viewing and downloading account statements & Managing account settings and alerts

  • Is there a fee for using online banking?

    In most cases, there are no additional fees for using our online banking services. However, please refer to our fee schedule or contact customer support to confirm if any specific transactions or features may have associated charges.

  • What should I do if I encounter technical issues with the online banking website?

    If you experience technical difficulties, try refreshing the page or clearing your browser's cache and cookies. If the problem persists, reach out to our customer support team for assistance.

  • How do I enroll in online banking?

    To enroll in online banking, visit our website and click on the "Apply" or "Sign-Up" link. Follow the on-screen instructions to provide your account details, create login credentials, and complete the registration process.

  • Is our online banking secure?

    Yes, we take the security of your personal and financial information seriously. Our online banking website employs advanced encryption and security measures to protect your data, and we continuously monitor for any suspicious activity.

  • How do I log in to my DigitalTrustFund account?

    To log in, visit our website and click on the "Login" or "Sign In" button. Enter your username and password on the login page, and you will gain access to your online banking account.

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